TERMS & CONDITIONS

Urgently Membership Plan Customer Terms & Conditions
ENROLL

Individual Membership Plan (T10)

Customer Terms and Conditions

 This is not an automobile liability insurance contract or an insurance contract.

For Immediate Service, Please Call 1-877-244-5140

1. GENERAL AGREEMENT

This is a motor club services contract between YOU, the purchaser of this contract, and the OBLIGORS for the individual identified on the registration page. Urgently serves as the onlineretailer of the contract. Description of YOUR vehicle is required for purchase and subsequent usage of this roadside assistance plan.

This contract, together with YOUR sales receipt, constitute the entire motor club contract. WE will charge YOU the amounts agreed through the payment method selected by YOU in the onlineregistration process.  Benefits and dues are subject to change upon membership renewal. Service is available in all 50 states and the District of Columbia.

2. DEFINITIONS

“WE,” “US,” “OUR,” and “OBLIGOR” means Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 810, Vienna VA 22182, in all states and jurisdictions except Alaska, Arkansas, California, Maryland, Massachusetts, Montana, Nebraska, Nevada,New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, Utah, Wisconsin, or Wyoming, where the OBLIGOR is United States Auto Club, Motoring Division, Inc., 16150 Main Circle Drive, Suite 450, Chesterfield MO 63017. 

The OBLIGORS are responsible to YOU for the covered services under this contract. Roadside Innovation Inc., and United States Auto Club, Motoring Division, Inc. will use Urgently, Inc. to provide such emergency roadside assistance and reimbursement services for plan participants unless otherwisenoted.

“YOU,” and “YOUR” means the original purchaser of this contract as shown on the receipt provided at point of sale by the original purchaser to whom a digitalmembership card is issued.  

“CONTRACT PURCHASE PRICE” means the amount paid by YOU for this motor club contract (including any applicable taxes and fees), as shown on YOUR receipt.

“COVERED VEHICLE” means YOUR vehicle(s) and any rental vehicle under YOUR name. WE only offer services for self-propelled vehicles; cars, motorcycles, vans, and small trucks(up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. This program will only provide services to YOU if the vehicle needing such services is beingused for personal use only, and not commercial use. However, personal vehicles that are used for transportation network companies (ride-hailing, ride-sharing) are allowed under this program while being used for this commercialpurpose. The following are also excluded from COVERED VEHICLE: taxis, tractors, boats, trailers, recreational vehicles and trucks, dune buggies, and vehicles used for competition.

“TERM” means the period of time in which the provisions of this contract are valid. This contract and related benefits are effective seventy-two (72) hours after purchase(unless otherwise noted) by YOU on the date shown on YOUR receipt and will expire at the end of twelve (12) months from contract purchase date. Benefits for any COVERED VEHICLE added to YOUR plan subsequent to your initialenrollment also takes effect seventy-two (72) hours after submission date. Urgently will charge an additional non-refundable immediate service fee if emergency roadside services are requested before coverage takes effect.

YOUR plan is considered active provided at least one (1) COVERED VEHICLE is registered to your account. YOUR annual membership date is attached to the initial COVERED VEHICLE registered.

DISABLED,” or “DISABLEMENT” means the COVERED VEHICLE is unable to safely proceed underits own power either at a garage or driveway or any normally traveled public street, highway or parking area.

"GOA," or "'GONE ON ARRIVAL" means the disabled COVERED VEHICLE is not where represented or is gone when the service provider arrives.

3. WHAT IS COVERED

The primary purpose of this membership plan is to provide the services outlined below in common emergency situations related to the COVEREDVEHICLE(S). Please call 1-877-244-5140 for roadside assistance.

In the event YOU, or an authorized driver of YOUR vehicle, needs assistance, WE agree to provide these services as applicable.  At the time of service, YOU, or an authorized driverof YOUR vehicle, must be present and show photo ID.

YOUR COVERED VEHICLE(S) are entitled to four roadside (4) events per year for this annual plan. However, covered service will only be provided for one disablement for the same cause during any consecutive seven (7)-day period. Urgently will arrange on-demand service for a fee shouldYOU exhaust YOUR annual events allotment and require assistance prior to YOUR renewal date.

Please note that some services have additional restrictions as to the caps on dollar amounts specific to that service.

A. Emergency Roadside Assistance

Vehicle Towing Up to 10 Miles: Towing is provided up to 10-miles for the COVERED VEHICLE. Any additional expenses incurred beyond the 10-mile limit are YOUR responsibility, payable to Urgently, Inc. Also, upon request, ride-hailing service (of Urgently’s choice) will be dispatched to the disablement location. Any ride-hailing expenses beyond $25 are the responsibility of YOU, payable to Urgently. Ride-hailingservice is available for each towing event. 

Flat Tire: Service is provided to change a flat tire with YOUR inflated spare on the COVERED VEHICLE. If nospare is available, the vehicle may be towed. Towing coverage terms and conditions then apply. Towing is considered an additional, second event.

Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the COVERED VEHICLE. Service provider is not required to remain with the vehicle while the battery charges.Expenses for more extensive repairs, parts and labor are YOUR responsibility, payable directly to the service facility, and are not reimbursable. Additionally, if vehicle towing is required, towing terms and conditions apply.Towing is considered an additional, second event.

Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the COVEREDVEHICLE. You will be required to present service provider with proof of vehicle ownership. If Lockout service is attempted but unsuccessful, a tow may be required. If vehicle towing is required, towing terms and conditionsapply. Towing is considered an additional, second event. If key replacement is required, WE may assist with sourcing a service provider on YOUR behalf.

Fuel Delivery: Provided the COVERED VEHICLE is out of fuel, a service vehicle will deliver up to 2 gallonsof fuel to the customer’s location, where allowed. The fuel itself is a covered benefit. If fuel delivery does not solve disablement, a tow may be required. If vehicle towing is required, towing terms and conditionsapply. Towing is considered an additional, second event.

Winching: If a COVERED VEHICLE is in a ditch or stuck and accessible within 100 feet from a normally traveledroadway and conditions allow for the vehicle to be dislodged if stuck, dispatch coverage for winching is provided via one (1) truck and one (1) driver for up to thirty (30) minutes. Any expenses incurred beyond the coveragelimit are YOUR responsibility, payable to Urgently, Inc. If additional service is required for the vehicle after the Winch, it will be considered a second service event and subject to the terms and conditions of this agreement.

Roadside Assistance and Towing benefits combined are limited to four (4) events per contract TERM.  

Roadside Reimbursement: If WE are unable to locate a service provider in the area of vehicle DISABLEMENT, YOU may locate a substitute service provider and submit a reimbursement request for considerationup to the amount it would have cost to provide the covered service under similar circumstances. To receive reimbursement, YOU must contact Urgently, Inc. first and receive an authorization number. YOU must submit the original receipt with authorization number along with YOUR name and address to: Urgently Membership Plan, Attn:Roadside Reimbursement, 8609 Westwood Center Drive, Suite 810, Vienna VA 22182. Approved reimbursement results in a reduction of remaining allowable service events.

Rental Vehicle Roadside Reimbursement: If YOU experience DISABLEMENT in a rental car and need assistance, YOU may pay out-of-pocket and seek reimbursement as part of YOUR membership. WE recommend YOU call Urgently but it is not required. YOUmay submit a reimbursement request for consideration up to the amount it would have cost to provide the covered service under similar circumstances. To receive reimbursement, YOU must submit the original receipt with a copyof your rental car contract along with YOUR name and address to: Urgently Membership Plan, Attn: Rental Vehicle Roadside Reimbursement, 8609 Westwood Center Drive, Suite 810, Vienna VA 22182. Approved reimbursement resultsin a reduction of remaining allowable service events.

B.  Emergency Tire Road Hazard Coverage

YOUR COVERED VEHICLE may qualify for Emergency Tire Road Hazard benefits. Road Hazard damage occurs when a tire fails due to a puncture, bruise or break incurred during normal driving on a road maintained by the state or local authority. Nails, glass and potholes are the most common examples of roadhazards. 

This emergency road hazard benefit provides two (2) reimbursable incidents per contract TERM. An incident is defined as damages that occur related to a single road hazard-related event. An incident can result in tire repair, tire replacement, or both. The benefit limit maximum is $100 per incident regardless of whether more than one tire was damaged in the road hazard-related event.   

Note: Emergency Tire Road Hazard benefits are not available in Massachusetts.  

If YOUR tire is damaged, please call 1-877-244-5140 to receive authorization and a claim number. YOU may take the COVERED VEHICLE to a tire servicing facility of YOUR choice. Phone agents can also provide a list of available tire facilities as well if YOU determine the COVERED VEHICLE can be driven safelyto the selected destination.   

YOUR tires must be in good condition with more than 2/32” (3/32” for motorcycles) of tread remaining to be eligible for reimbursement. Coverage excludes any tires thathave been repaired in a manner other than per manufacturer’s guidelines and excludes any tires that have been retreaded, recapped, regrooved, remolded, or tubed. Coverage does not extend to wheels or any Tire PressureMonitoring Systems (TPMS) and/or devices and components associated with TPMS.

Be sure to keep YOUR tire as it may be requested for inspection. Please note that reimbursement only covers the cost to repair or replace the damaged tire, up to the Benefit Limit,and does not cover any charges for mounting, balancing, taxes, shop supplies or miscellaneous fees. In addition, cosmetic damage and/or normal wear and tear to the tire are not covered under this plan. 

Tire Repair: If YOUR tire is damaged due to a covered road hazard and it is safely repairable, YOU may have thetire repaired and pay the tire facility directly for services rendered. Flat tire repair reimbursement is limited to $35 per incident. No prior authorization is required for flat tire repairs. This benefit is provided on a reimbursement basis only per instructions below. 

Tire Replacement: If the tire facility determines that the tire cannot be safely repaired and should be replaced,the tire will be replaced with an exact make and model of tire, if available. If not available, a comparable quality tire will be installed. It is YOUR responsibility to pay the tire facility for the entire price of the replacement.Tire replacement reimbursement is limited to $100 per incident. YOU must call 1-877-244-5140 to obtain prior authorization and a claim number to replace a tire. This benefit is provided on a reimbursement basis only per instructions below. 

If a tire needs to be replaced and authorization cannot be obtained because the damage has occurred outside of the Administrator’s normal business hours, you may elect to waitfor authorization or proceed with a tire replacement. In order to be eligible for reimbursement: (1) if replaced, you must retain the damaged tire inspection, AND (2) the Administrator must be contacted within 2 business days.There is no guaranteed eligibility. 

The tire being replaced must be made available for inspection if requested by the Program Administrator. Most inspections are completed using digital photos of the damaged tire. Ifthe Program Administrator requires the tire for inspection, YOU will be informed during the call to obtain prior authorization and instructions will be emailed to YOU.   

Road Hazard (Tire Repair/Replacement) Reimbursement: To receive reimbursement, be sure to submit a copy of YOUR signed tire repair or replacement invoice, digital photos of the damaged tire if requested, and YOUR name, member number, email address and daytimetelephone number, and claim number (if tire replacement) and address via:

Email to tireclaims@sonsio.com,  OR

Fax it to 866-449-3239,  OR

Postal mail to Urgently Membership Plan, Attn: Road Hazard Reimbursement, P.O. Box 17480, Golden, CO 80402-6026.

YOUR repair or replacement invoice must include the following information: Tire servicing facility name, address, and phone number; YOUR full name, address, and signature; the year,make, model, VIN and mileage of your COVERED VEHICLE; the brand, type, size and DOT number of the tire(s); the date of service.

All requests for reimbursements must be received within 60 days after the date of the event and must have occurred during membership tenure.

Authorization is granted based on the information provided during the call; if the documentation submitted (including the tire and/or wheel if requested)does not substantiate the information provided during the call for prior authorization YOUR claim will be denied.  The Administrator reserves the right to deny any claim submitted with false or misleading information.

The Tire Road Hazard benefit is extended to you by Roadside Innovation Inc. (or its obligatory partner) and administered by Sonsio Management, Inc. (“Administrator”). 

C. MyAutoExpert® - Auto Mechanic Hotline

MyAutoExpert® is a phone service that provides access to ASE Certified Automotive Technicians. Please call 1-877-244-5140 (8 A.M. to 8 P.M. ET, Monday through Friday, and Saturdays from 8AM to 5:30PM ET) to connect to expert, unbiased, and independent technicians that offer general and emergency advice for your vehicle.  MyAutoExpert® ASE Certified Automotive Technicians utilize automotive expertise as well as industry leading tools to assist you with questions related to your vehicle.  Your benefits includeaccess to the following services:

a) Shop Locator.  MyAutoExpert® takes the guesswork out of finding a qualified repair facility willing to stand by its work.  When a mechanical repair is needed, MyAutoExpert will direct you to one of 33,000 nationally affiliatedrepair facilities that provide a minimum 12-Month/12,000-Mile Nationwide Parts & Labor Warranty on qualifying repairs or services performed by that shop.

b) Validation & Second Opinions.  MyAutoExpert® will validate the mechanical diagnosis and recommended repairs provided to you by a repair facility.  Technicians will speak with you directly and listen to yourconcerns related to your vehicle and the repair work proposed; and they will provide their expertise and opinion about the repair work proposed for your vehicle and whether you are receiving the appropriate service for yourvehicle.

c) Repair Cost Estimator.  If you question an estimate quoted by a mechanic, MyAutoExpert® will analyze your estimate using the most current parts costs and labor rates for any region of the country.  Technicianswill provide you with an estimate for repair services based on your description of the problems you are experiencing and review the estimates you have received for the repairs to your vehicle to help you determine if you aregetting a fair price.

d) Mechanical Diagnosis.  MyAutoExpert® technicians will help determine the potential issues negatively affecting the automobile. If unable to provide a specific diagnosis over the phone, they will help narrow down possible issuesand provide information which may be helpful to a repair shop.

e) Technical Assistance – Vehicle Features and Mechanical Problems.  MyAutoExpert® technicians answer questions and provide guidance on vehicle features and basic ‘owner’s manual’ maintenance, from how to open the gas tank coverto how to get that new headlight bulb installed.

MyAutoExpert® General Information and Limitations:

MyAutoExpert provides information and advice about mechanical repairs and services based upon information providedby you, and in no way makes any representations or guarantees regarding the work that has been or will be performed on your vehicle.  No estimates, repairs or services are warranted by MyAutoExpert®.

The terms and conditions outlined herein are the full and complete agreement between the parties. No oral representationsshould be relied upon, including any oral statements of the repairing shop.

The MyAutoExpert® benefit is extended to you by Roadside Innovation Inc. (or its obligatory partner) and administeredby Sonsio Administrative Services, LLC.

Sonsio may delegate the performance of its duties and obligations and assign its rights and benefits hereunder.

Neither Sonsio nor MyAutoExpert® assumes any obligation or responsibility with regard to the vehicle.

Neither Sonsio nor MyAutoExpert® assumes nor authorizes anyone to assume additional liability on its behalf. 

D.  Key Replacement

Automotive Key Replacement reimbursement up to $100 is available if YOU have a broken, stolen or lost ignition car key for YOUR COVERED VEHICLE. YOU may only utilize this benefit once per coverage period. Key Replacement coverage is effective sixty (60)days after vehicle enrollment date. Please send YOUR receipt to: Urgently Membership Plan, Attn: Key Replacement, 8609 Westwood Center Drive, Suite 810, Vienna VA 22182. 

E. Trip Interruption

Trip Interruption is available for mechanical disablements and accidents which occur while driving the COVERED VEHICLE. The owner or authorized driver must be 50 miles or more awayfrom their primary residence. Reimbursement consideration is for expenses incurred during the first three days following the disablement/accident. Reasonable expenses for food, lodging and alternate transportation such asa rental vehicle and/or commercial transportation are covered up to $250 per day for a total $750 maximum benefit. YOU may only utilize this benefit once per coverage period. Please send YOUR receipts tied to the COVERED VEHICLEto: Urgently Membership Plan, Attn: Trip Interruption, 8609 Westwood Center Drive, Suite 810, Vienna VA 22182.  

F.   Traffic Court Defense

Member will be reimbursed up to $100 for his/her defense regarding traffic tickets. Traffic court defense claims are limitedto once during YOUR membership period. For reimbursement, mail a copy of the ticket or accident report tied to the COVERED VEHICLE along with the bill from YOUR attorney to Urgently Membership Plan, Attn: Traffic Court Defense, 8609 Westwood Center Drive, Suite 810, Vienna VA 22182.

G.   Auto Theft Reward

A reward of $1,000 for information leading to the arrest and conviction of anyone who steals YOUR COVERED VEHICLE.  Member, family members and law enforcement personnel are ineligible for thisreward.  The reward does not cover loss from vandalism or stolen contents. Auto theft reward claims are limited to once during YOUR membership period. For reimbursement, please have informant submitapplicable police reports to Urgently Membership Plan, Attn: Auto Theft Reward, 8609 Westwood Center Drive, Suite 810, Vienna, VA 22182. Other documents may be requested as proof of YOUR claim. Be prepared to provide policereports and proof of the arresting conviction associated with the auto theft.

All requests for reimbursements must be received within 60 days after the date of the event and must have occurred during membership tenure.

4.              SERVICE VEHICLE TRACKING

Urgently, Inc. dispatch may provide the capability to YOU in the event YOU are a smartphone user. If YOUR smartphone has a HTML5 browser, YOU may be able to see real-time tracking of the service vehicle en-route to YOUR location.This feature is initiated by US via text message to YOU and standard message and data rates will apply.

5.           PROGRAM ELIGIBILITY

The program is limited to YOUR COVERED VEHICLE(S). WE only offer services for self-propelled vehicles; cars, motorcycles, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. This programwill only provide services to YOU if the vehicle needing such services is being used for personal use only, and not commercial use. However, personal vehicles that are used for transportation network companies (ride-hailing,ride-sharing) are allowed under this program while being used for this commercial purpose. Taxicabs are commercial vehicles and are excluded from program eligibility. In addition to taxicabs, the following are also excludedfrom program eligibility: tractors, boats, trailers, recreational vehicles and trucks, dune buggies, and vehicles used for competition.

6.              HOW TO OBTAIN SERVICE

If you have any issue for which one of the emergency services outlined above are necessary, please call US at 1-877-244-5140. When calling for service, please be prepared to provideyour name, COVERED VEHICLE information, member number and location of disablement.

If YOU cancel your roadside assistance service event more than 20 minutes after YOUR initial request or YOU are GONE ON ARRIVAL, YOUR account entitlementswill be reduced by one event. If you are GOA due to miscommunication of your disablement location, the reassignment of the original service provider or the dispatch of a different service provider will result in an additionalevent being reduced from your account entitlements.

Any questions regarding how to obtain service, reimbursements or any questions relating to customer service can be addressed to member@geturgently.com.

7.           EXCLUSIONS FROM COVERAGE

This contract does not cover any of the following: 

Service if the vehicle(s) covered under this contract is not directly involved in the service event request. 

Towing or service while at an auto repair shop or service station to another location. This is considered auto transport, a non-covered event. WE may be able to provide servicefor an on-demand fee. 

Towing or service on Restricted Roadways. Please contact law enforcement officials to manage the event. If WE are not then able to directly service the event, please follow theGeneral Reimbursement guidelines as defined within this agreement. 

Towing or service on roads not regularly maintained (including private property), or in areas not regularly traveled, such as vacant lots, beaches, open fields, or other placesthat would be hazardous for service vehicles to reach. This is considered a non-standard event. WE may be able to provide service however additional expenses may apply. 

Immediate towing or service coverage if there are unsafe conditions for the service provider. Unsafe conditions involve ice, sleet, snow, mud, or other environmental conditionsthat may delay service until conditions improve. Unsafe conditions in direct proximity to the disabled vehicle may require a Winch in order for service to continue. If vehicle requires another service beyond the Winch, itwill be considered a second event. 

Service when a vehicle is snowbound. WE do not shovel vehicle from unplowed areas, snowbanks, snowbound driveways, or curbside parking. It is YOUR responsibility to ensure vehicleis accessible. WE may be able to winch in a snowy environment subject to the discretion of the service provider. If vehicle requires  another service beyond the Winch, it will be considered a second event.

 Installation or removal of snow tires and chains during roadside service. 

Towing or service if disabled vehicle is in a dangerous roadway location such as in or near a heavy traffic environment. Please contact law enforcement officials to manage thesituation into a safe location. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement. 

Service if you are not with the vehicle. However, unattended service is allowable for Towing, Winch and Flat Tire. YOU do not need to stay with the disabled vehicle while waitingfor Jump Start, Lockout, and Fuel Delivery service but must promptly meet service provider upon their arrival. If YOU choose to leave YOUR vehicle, please do so safely. If YOU feel unsafe returning to the vehicle, serviceprovider will Tow or Winch to a safe location prior to YOUR required return. The Tow or Winch in this instance will count as additional service event.    

Vehicle storage charges, cost of parts and installation, products, materials, impounding, and additional labor relating to towing. 

Service requested for impounded or booted vehicles.  

Dismounting or rotating tires. 

Transportation for YOU to the vehicle for service.  

Charging a weak or dead battery for any period of time after a jump start event.  

Service of any kind on vehicles using dealer tags. 

Immediate towing or service if the vehicle disablement or request for service arises due to or during fire, explosions, power blackouts, civil disorders, riots, acts of civilor military authority, acts of public enemy, war, interruption or failure of telecommunications or digital transmission links, acts of God or any other causes beyond Service Provider’s reasonable control. WE will resumeservice as conditions allow. Immediate service during or shortly thereafter these conditions exist may be available but are considered non-standard. Thus, additional expenses may apply.

 Tire repairs or replacements made by anyone other than a licensed service provider.  Tire damage incurred outside of the United States.  Tire loss, damage or expense caused byaccidents, collision, theft, snow chains, explosion, lightning, earthquakes, fire, windstorms, water, floods, malicious mischief, vandalism, civil commotion, riots, war.  Tire repairs or replacements due to manufacturer recall,defect or warranty, or any reason the manufacturer will repair or replace at its expense or at a reduced cost.  Invoices presented for payment of services not performed, not authorized, or not as described at the time of priorauthorization.  Tire damage that is caused by or occurs after a tire and/or wheel is no longer serviceable because of misuse, abuse, negligence, improper application, improper towing, improper balancing or alignment, improperinflation, improper maintenance, improper or failed repairs, improper rotation, valve stem corrosion, valve stem leakage or failure, tire sealants, brake lock up, wheel spinning, torque snags, etc.  Tire loss, damage, or expenseas a result of off-road use (i.e., driving on anything that is not a paved or gravel road maintained by the state or local authority or state or national park services, or improved campgrounds).  Tire damage caused by mechanicalfailures (e.g., failed shocks, struts, alignment, balancing, etc.) or interference with vehicle components (e.g., fenders, exhaust, springs, etc.).  Tires with pre-existing, consequential, incidental, secondary damages orunreasonable costs that you may incur as a result of the need to repair or replace a tire.  There is no coverage for or liability for damage to property, injury to or death of any person arising out of the operation, maintenanceor use of your vehicle whether or not related to tire damage. 

8.           LIMITATION OF LIABILITY

WE and Urgently, Inc. will not accept responsibility for repairs or the availability, delivery or installation of parts including but not limited to car batteries, replacement keys,and tires.  All parts used and services provided by the service facility must be authorized and paid for by YOU.

All authorized service providers are independent contractors and are not OUR agents or employees, therefore WE and Urgently, Inc. assume no liability for any damage to the vehicle resultingfrom the rendering of service or for personal items left in the vehicle. WE and Urgently, Inc. are not responsible for incidental or consequential damages as a result of any act of the vendor in rendering service requestedby YOU, which includes but is not limited to any claims for personal injury or damage to property.

9.            PAYMENTS

The Urgently Membership Plan is sold as an annual membership subscription. The plan is paid for annually via automatic renewal until a cancellation request occurs.

It is YOUR responsibility to ensure YOUR payment method on file with US.

If YOUR payment method on file for auto-renew fails, YOUR access to benefits will be suspended immediately until the situation is rectified. If WE are unable to successfully approvethe payment method on file or do not receive updated information to the payment method on file within 20 days, YOUR account may be cancelled. In this situation, no funds were gathered for future services and therefore, norefund amounts will be made available.

10.               CANCELLATION

YOU may cancel this contract at any time. In order to cancel this motor club contract, please email US at member@geturgently.com. Please include YOUR name, address, member number on the account and reason for the cancellation.

Benefits will end immediately, and YOU will be entitled to a refund of the unused portion of the CONTRACT PURCHASE PRICE, calculated pro rata, without anydeductions provided YOU have not redeemed service benefits.

WE may elect to cancel YOUR membership for any reason at any time. Benefits will end immediately, and YOU will be entitled to a refund of the unused portion of the CONTRACT PURCHASEPRICE, calculated pro rata, without any deductions provided YOU have not redeemed service benefits.

Upon cancellation by YOU or by US, if you reside in California, Massachusetts, Mississippi, Montana, Nevada, Oklahoma, Wisconsin and Wyoming, YOU will be entitled to a refund of the unused portion of the CONTRACT PURCHASE PRICE, calculated pro rata, without any deductions.

11.            TRANSFER

This contract is non-transferable. If vehicle ownership changes, please cancel this contract. Cancellation terms then apply.

12.               STATE SPECIFIC AMENDMENTS

Emergency Tire Road Hazard benefits are not available in Massachusetts.

For Alaska, Arkansas, California, Maryland, Massachusetts, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina,Oklahoma, Rhode Island, Utah, Wisconsin, and Wyoming; Obligor is United States Auto Club, Motoring Division, Inc., 16150 Main Circle Drive, Suite 450, ChesterfieldMO 63017. 

Notice to Wisconsin and Utah Residents

Renewals on Altered Terms or Nonrenewal of your auto club membership: Prior to the renewal of your auto club membership, we will email written notice to you explaining any changesin benefits or increase in membership fees (unless the fee increase is less than 25%).  Any changes to your contract will not take effect until 60 days after notice to you is given.  If we decide not to renew your membership,our benefits and services will continue until 60 days following your written notification of nonrenewal. Should you fail to pay your motor club membership fee, we will notify you in writing that your benefits will be suspended10 days following such notification.

1. GENERAL AGREEMENT
Urgent.ly® offers a roadside assistance plan for Uber® Driver Partners. Urgent.ly serves as the online retailer of the contract. This is not an automobile liability insurance contract and is not an insurance contract. This is a motor club services contract between YOU, the purchaser of this contract, and Roadside Innovation Inc., for the individual identified on the registration page.  This Contract, together with YOUR sales receipt, constitute the entire motor club contract. WE will charge YOU the amounts agreed through the payment method selected by YOU in the online registration process. YOU will not be required to pay any sum in addition to the amount specified in this contract for the covered services.  Benefits and dues are subject to change upon membership renewal. Service is available in all 50 states, the District of Columbia, and Puerto Rico.

2. DEFINITIONS
“WE,” “US,” “OUR,” and “OBLIGOR” means Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 475, Vienna VA 22182, support@roadsideinnovation.com., the party obligated to provide the covered services under this Contract as the Contract provider. Roadside Innovation Inc., will use Urgent.ly, Inc. to provide such emergency roadside assistance services for plan participants.
“YOU,” and “YOUR” means the original purchaser, the Uber Driver Partner, of this contract as shown on the receipt provided at point of sale by the original purchaser to whom a digital membership card is issued.  
“CONTRACT PURCHASE PRICE” means the amount paid by YOU for this motor club contract (including any applicable taxes and fees), as shown on YOUR receipt.
“TERM” means the period of time in which the provisions of this contract are valid. This contract is effective immediately after purchase and will expire at the end of twelve (12) months from contract purchase date.
“DISABLED,” or “DISABLEMENT” means the covered vehicle is unable to safely proceed under its own power either at a garage or driveway or any normally traveled public street, highway or parking area.
"GOA," or "'GONE ON ARRIVAL" means the disabled vehicle is not where represented or is gone when the service provider arrives.

3. WHAT IS COVERED
The purpose of this Roadside Assistance Plan is to provide the services outlined below in common emergency situations related to the covered vehicle. Please call 1-855-464-5006 for immediate assistance.
In the event YOU need assistance, WE agree to provide these services as applicable.  YOU are entitled to four (4) events per year for this annual plan. At the time of service, YOU must be present and present YOUR photo ID. Please note that some services have additional restrictions as to the caps on dollar amounts specific to that service.

Vehicle Towing Up to 25 Miles: Towing is provided up to 25-miles. Any additional expenses incurred beyond the 25-mile limit are YOUR responsibility, payable to Urgent.ly, Inc. Additional tow miles may be covered if vehicle is towed to a preferred shop within the partner network.

Flat Tire: Service is provided to change a flat tire with YOUR inflated spare. If no spare is available, the vehicle may be towed. Towing coverage terms and conditions then apply. Towing is considered an additional, second event.

Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the vehicle. Service provider is not required to remain with the vehicle while the battery charges. Expenses for more extensive repairs, parts and labor are YOUR responsibility, payable directly to the service facility, and are not reimbursable. Additionally, if vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.

Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the vehicle. You will be required to present service provider with proof of vehicle ownership. If Lockout service is attempted but unsuccessful, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event. If key replacement is required, WE may assist with sourcing a service provider on your behalf. However, the cost of key replacement is not a covered benefit.

Fuel Delivery: Provided customer’s vehicle is out of fuel, a service vehicle will deliver up to 2 gallons of fuel to the customer’s location, where allowed. The fuel itself is a covered benefit. If fuel delivery does not solve disablement, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.

Winching: If a vehicle is in a ditch or stuck and accessible within 100 feet from a normally traveled roadway and conditions allow for the vehicle to be dislodged if stuck, dispatch coverage for winching is provided up to a $200 service limit. If required, a second truck and driver will be dispatched for up to 1 hour. The second truck and driver are covered benefits. Any expenses incurred beyond the $200 service limit are YOUR responsibility, payable to Urgent.ly, Inc. If additional service is required for the vehicle after the Winch, it will be considered a second service event and subject to the terms and conditions of this agreement.

General Reimbursement: If WE are unable to locate a service facility or provide services in the area, YOU may locate a substitute service provider and be reimbursed up to $150 for Flat Tire, Jump Start, Lockout, Fuel Delivery, Towing; $200 for Winching. To receive reimbursement, YOU must contact Urgent.ly, Inc. first and receive an authorization number. YOU must submit the original receipt with authorization number along with YOUR name and address to: Urgent.ly Roadside Assistance Plan, c/o Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 475, Vienna VA 22182. All requests for reimbursement must be postmarked within 60 days after the date of the disablement.

4. SERVICE VEHICLE TRACKING
Urgent.ly, Inc. dispatch may provide the capability to YOU in the event YOU are a smartphone user. If YOUR smartphone has a HTML5 browser, YOU may be able to see real-time tracking of the service vehicle en-route to YOUR location. This feature is initiated by US via text message to YOU and standard message and data rates will apply.

5. PROGRAM ELIGBILITY
The program is limited to vehicles in which you are the driver or passenger. WE only offer services for self-propelled vehicles; cars, motorcycles, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. The following are also excluded from program eligibility: tractors, boats, trailers, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles.

6. HOW TO OBTAIN SERVICE
If you have any issue for which one of the services outlined above are necessary, please call US at 1-855-464-5006. When calling for service, please be prepared to provide your name, member number and location of disablement.
If YOU cancel your service event more than 20 minutes after YOUR initial request or YOU are GONE ON ARRIVAL, YOUR account entitlements will be reduced by one event. If you are GOA due to miscommunication of your disablement location, the reassignment of the original service provider or the dispatch of a different service provider will result in two events being reduced from your account entitlements.
Directions for obtaining reimbursement for General Emergency Roadside Assistance are detailed in Section 3 above.
Any questions regarding how to obtain service, or any questions relating to customer service can be addressed to Roadside Innovation Inc. at OUR home office located at 8609 Westwood Center Drive, Suite 475, Vienna, VA 22182, or by emailing uber@geturgently.com.

7. EXCLUSIONS FROM COVERAGE
This contract does not cover any of the following;

Service if the person covered under this contract is not directly involved in the service event request.

Towing or service while at an auto repair shop or service station to another location. This is considered auto transport, a non-covered event. WE may be able to provide service for an on-demand fee.

Towing or service on Restricted Roadways. Please contact law enforcement officials to manage the event. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.

Towing or service on roads not regularly maintained (including private property), or in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach. This is considered a non-standard event. WE may be able to provide service however additional expenses may apply.

Immediate towing or service coverage if there are unsafe conditions for the service provider. Unsafe conditions involve ice, sleet, snow, mud or other environmental conditions that may delay service until conditions improve. Unsafe conditions in direct proximity to the disabled vehicle may require a Winch in order for service to continue. If vehicle requires another service beyond the Winch, it will be considered a second event.

Service when a vehicle is snowbound. WE do not shovel vehicle from unplowed areas, snow banks, snowbound driveways or curbside parking. It is YOUR responsibility to ensure vehicle is accessible. WE may be able to winch in a snowy environment subject to the discretion of the service provider. If vehicle requires another service beyond the Winch, it will be considered a second event.

Installation or removal of snow tires and chains.

Towing or service if disabled vehicle is in a dangerous roadway location such as in or near a heavy traffic environment. Please contact law enforcement officials to manage the situation into a safe location. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.

Service if you are not with the vehicle. However, unattended service is allowable for Towing, Winch and Flat Tire. YOU do not need to stay with the disabled vehicle while waiting for Jump Start, Lockout, and Fuel Delivery service but must promptly meet service provider upon their arrival. If YOU choose to leave YOUR vehicle, please do so safely. If YOU feel unsafe returning to the vehicle, service provider will Tow or Winch to a safe location prior to YOUR required return. The Tow or Winch in this instance will count as additional service event.  

Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.

Service requested for impounded or booted vehicles.

Dismounting, repairing or rotating tires.

Transportation for YOU to the vehicle for service.

Charging a weak or dead battery for any period of time after a jump start event.

Service of any kind on vehicles used for commercial purposes or using dealer tags.

Immediate towing or service if the vehicle disablement or request for service arises due to fire, explosions, power blackouts, civil disorders, riots, acts of civil or military authority, acts of public enemy, war, interruption or failure of telecommunications or digital transmission links, acts of God or any other causes beyond SP’s reasonable control. WE will resume service as conditions allow. Immediate service during or shortly thereafter these conditions exist may be available but are considered non-standard. Thus, additional expenses may apply.

8. LIMITATION OF LIABILITY
WE will not accept responsibility for repairs or the availability, delivery or installation of parts covered by this contract including but not limited to car batteries, replacement keys, and tires.  All parts used and services provided by the service facility must be authorized and paid for by YOU.
All authorized service providers are independent contractors and are not OUR agents or employees, therefore WE assume no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. WE are not responsible for incidental or consequential damages as a result of any act of the vendor in rendering service requested by YOU, which includes but is not limited to any claims for personal injury or damage to property.

9. CANCELLATION
YOU may cancel this contract at any time. In order to cancel this motor club contract, please call 1-855-464-5006.  Be prepared to provide YOUR name, address, and the member number on the account. Benefits will extend to the term. In the event YOU choose to cancel this contract, YOU will not be entitled to a refund unless you live in California, Massachusetts, Mississippi, Montana, Nevada, Oklahoma, Wisconsin and Wyoming, where YOU will be entitled to a refund of the unused portion of the CONTRACT PURCHASE PRICE, calculated pro rata, without any deductions.
WE may cancel this program in the event of misuse of this contract. Should WE choose to terminate YOUR membership for fraudulent use of the services, WE will provide YOU ten (10) days written notice stating the effective date and reason for the cancellation.
WE also may elect to not renew your membership for any reason. In the event WE choose to non-renew YOUR contract, WE will provide written notice thirty (30) days prior to your renewal date.

10. TRANSFER
This contract is non-transferable.
1. GENERAL AGREEMENT
Urgent.ly® offers a roadside assistance plan for Uber® Driver Partners. Urgent.ly serves as the online retailer of the contract. This is not an automobile liability insurance contract and is not an insurance contract. This is a motor club services contract between YOU, the purchaser of this contract, and Roadside Innovation Inc., for the individual identified on the registration page.  This Contract, together with YOUR sales receipt, constitute the entire motor club contract. WE will charge YOU the amounts agreed through the payment method selected by YOU in the online registration process. YOU will not be required to pay any sum in addition to the amount specified in this contract for the covered services.  Benefits and dues are subject to change upon membership renewal. Service is available in all 50 states, the District of Columbia, and Puerto Rico.

2. DEFINITIONS
“WE,” “US,” “OUR,” and “OBLIGOR” means Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 475, Vienna VA 22182, support@roadsideinnovation.com., the party obligated to provide the covered services under this Contract as the Contract provider. Roadside Innovation Inc., will use Urgent.ly, Inc. to provide such emergency roadside assistance services for plan participants.
“YOU,” and “YOUR” means the original purchaser, the Uber Driver Partner, of this contract as shown on the receipt provided at point of sale by the original purchaser to whom a digital membership card is issued.  
“CONTRACT PURCHASE PRICE” means the amount paid by YOU for this motor club contract (including any applicable taxes and fees), as shown on YOUR receipt.
“TERM” means the period of time in which the provisions of this contract are valid. This contract is effective immediately after purchase and will expire at the end of twelve (12) months from contract purchase date.
“DISABLED,” or “DISABLEMENT” means the covered vehicle is unable to safely proceed under its own power either at a garage or driveway or any normally traveled public street, highway or parking area.
"GOA," or "'GONE ON ARRIVAL" means the disabled vehicle is not where represented or is gone when the service provider arrives.

3. WHAT IS COVERED
The purpose of this Roadside Assistance Plan is to provide the services outlined below in common emergency situations related to the covered vehicle. Please call 1-855-464-5006 for immediate assistance.
In the event YOU need assistance, WE agree to provide these services as applicable.  YOU are entitled to four (4) events per year for this annual plan. At the time of service, YOU must be present and present YOUR photo ID. Please note that some services have additional restrictions as to the caps on dollar amounts specific to that service.

Vehicle Towing Up to 25 Miles: Towing is provided up to 25-miles. Any additional expenses incurred beyond the 25-mile limit are YOUR responsibility, payable to Urgent.ly, Inc. Additional tow miles may be covered if vehicle is towed to a preferred shop within the partner network.

Flat Tire: Service is provided to change a flat tire with YOUR inflated spare. If no spare is available, the vehicle may be towed. Towing coverage terms and conditions then apply. Towing is considered an additional, second event.

Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the vehicle. Service provider is not required to remain with the vehicle while the battery charges. Expenses for more extensive repairs, parts and labor are YOUR responsibility, payable directly to the service facility, and are not reimbursable. Additionally, if vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.

Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the vehicle. You will be required to present service provider with proof of vehicle ownership. If Lockout service is attempted but unsuccessful, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event. If key replacement is required, WE may assist with sourcing a service provider on your behalf. However, the cost of key replacement is not a covered benefit.

Fuel Delivery: Provided customer’s vehicle is out of fuel, a service vehicle will deliver up to 2 gallons of fuel to the customer’s location, where allowed. The fuel itself is a covered benefit. If fuel delivery does not solve disablement, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.

Winching: If a vehicle is in a ditch or stuck and accessible within 100 feet from a normally traveled roadway and conditions allow for the vehicle to be dislodged if stuck, dispatch coverage for winching is provided up to a $200 service limit. If required, a second truck and driver will be dispatched for up to 1 hour. The second truck and driver are covered benefits. Any expenses incurred beyond the $200 service limit are YOUR responsibility, payable to Urgent.ly, Inc. If additional service is required for the vehicle after the Winch, it will be considered a second service event and subject to the terms and conditions of this agreement.

General Reimbursement: If WE are unable to locate a service facility or provide services in the area, YOU may locate a substitute service provider and be reimbursed up to $150 for Flat Tire, Jump Start, Lockout, Fuel Delivery, Towing; $200 for Winching. To receive reimbursement, YOU must contact Urgent.ly, Inc. first and receive an authorization number. YOU must submit the original receipt with authorization number along with YOUR name and address to: Urgent.ly Roadside Assistance Plan, c/o Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 475, Vienna VA 22182. All requests for reimbursement must be postmarked within 60 days after the date of the disablement.

4. SERVICE VEHICLE TRACKING
Urgent.ly, Inc. dispatch may provide the capability to YOU in the event YOU are a smartphone user. If YOUR smartphone has a HTML5 browser, YOU may be able to see real-time tracking of the service vehicle en-route to YOUR location. This feature is initiated by US via text message to YOU and standard message and data rates will apply.

5. PROGRAM ELIGBILITY
The program is limited to vehicles in which you are the driver or passenger. WE only offer services for self-propelled vehicles; cars, motorcycles, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. The following are also excluded from program eligibility: tractors, boats, trailers, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles.

6. HOW TO OBTAIN SERVICE
If you have any issue for which one of the services outlined above are necessary, please call US at 1-855-464-5006. When calling for service, please be prepared to provide your name, member number and location of disablement.
If YOU cancel your service event more than 20 minutes after YOUR initial request or YOU are GONE ON ARRIVAL, YOUR account entitlements will be reduced by one event. If you are GOA due to miscommunication of your disablement location, the reassignment of the original service provider or the dispatch of a different service provider will result in two events being reduced from your account entitlements.
Directions for obtaining reimbursement for General Emergency Roadside Assistance are detailed in Section 3 above.
Any questions regarding how to obtain service, or any questions relating to customer service can be addressed to Roadside Innovation Inc. at OUR home office located at 8609 Westwood Center Drive, Suite 475, Vienna, VA 22182, or by emailing uber@geturgently.com.

7. EXCLUSIONS FROM COVERAGE
This contract does not cover any of the following;

Service if the person covered under this contract is not directly involved in the service event request.

Towing or service while at an auto repair shop or service station to another location. This is considered auto transport, a non-covered event. WE may be able to provide service for an on-demand fee.

Towing or service on Restricted Roadways. Please contact law enforcement officials to manage the event. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.

Towing or service on roads not regularly maintained (including private property), or in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach. This is considered a non-standard event. WE may be able to provide service however additional expenses may apply.

Immediate towing or service coverage if there are unsafe conditions for the service provider. Unsafe conditions involve ice, sleet, snow, mud or other environmental conditions that may delay service until conditions improve. Unsafe conditions in direct proximity to the disabled vehicle may require a Winch in order for service to continue. If vehicle requires another service beyond the Winch, it will be considered a second event.

Service when a vehicle is snowbound. WE do not shovel vehicle from unplowed areas, snow banks, snowbound driveways or curbside parking. It is YOUR responsibility to ensure vehicle is accessible. WE may be able to winch in a snowy environment subject to the discretion of the service provider. If vehicle requires another service beyond the Winch, it will be considered a second event.

Installation or removal of snow tires and chains.

Towing or service if disabled vehicle is in a dangerous roadway location such as in or near a heavy traffic environment. Please contact law enforcement officials to manage the situation into a safe location. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.

Service if you are not with the vehicle. However, unattended service is allowable for Towing, Winch and Flat Tire. YOU do not need to stay with the disabled vehicle while waiting for Jump Start, Lockout, and Fuel Delivery service but must promptly meet service provider upon their arrival. If YOU choose to leave YOUR vehicle, please do so safely. If YOU feel unsafe returning to the vehicle, service provider will Tow or Winch to a safe location prior to YOUR required return. The Tow or Winch in this instance will count as additional service event.  

Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.

Service requested for impounded or booted vehicles.

Dismounting, repairing or rotating tires.

Transportation for YOU to the vehicle for service.

Charging a weak or dead battery for any period of time after a jump start event.

Service of any kind on vehicles used for commercial purposes or using dealer tags.

Immediate towing or service if the vehicle disablement or request for service arises due to fire, explosions, power blackouts, civil disorders, riots, acts of civil or military authority, acts of public enemy, war, interruption or failure of telecommunications or digital transmission links, acts of God or any other causes beyond SP’s reasonable control. WE will resume service as conditions allow. Immediate service during or shortly thereafter these conditions exist may be available but are considered non-standard. Thus, additional expenses may apply.

8. LIMITATION OF LIABILITY
WE will not accept responsibility for repairs or the availability, delivery or installation of parts covered by this contract including but not limited to car batteries, replacement keys, and tires.  All parts used and services provided by the service facility must be authorized and paid for by YOU.
All authorized service providers are independent contractors and are not OUR agents or employees, therefore WE assume no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. WE are not responsible for incidental or consequential damages as a result of any act of the vendor in rendering service requested by YOU, which includes but is not limited to any claims for personal injury or damage to property.

9. CANCELLATION
YOU may cancel this contract at any time. In order to cancel this motor club contract, please call 1-855-464-5006.  Be prepared to provide YOUR name, address, and the member number on the account. Benefits will extend to the term. In the event YOU choose to cancel this contract, YOU will not be entitled to a refund unless you live in California, Massachusetts, Mississippi, Montana, Nevada, Oklahoma, Wisconsin and Wyoming, where YOU will be entitled to a refund of the unused portion of the CONTRACT PURCHASE PRICE, calculated pro rata, without any deductions.
WE may cancel this program in the event of misuse of this contract. Should WE choose to terminate YOUR membership for fraudulent use of the services, WE will provide YOU ten (10) days written notice stating the effective date and reason for the cancellation.
WE also may elect to not renew your membership for any reason. In the event WE choose to non-renew YOUR contract, WE will provide written notice thirty (30) days prior to your renewal date.

10. TRANSFER
This contract is non-transferable.

NOTICE TO WISCONSIN RESIDENTS

KEEP THIS NOTICE WITH YOUR INSURANCE PAPERS

PROBLEMS WITH YOUR INSURANCE?

If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem.  United States Auto Club, Motoring Division, Inc., 16150 Main Circle Drive, Suite 450, Chesterfield MO 63017.

You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE, a state agency which enforces Wisconsin’s insurance laws, and file a complaint.  You can contact the OFFICE OFTHE COMMISSIONER OF INSURANCE by contacting: 

Office of the Commissioner of Insurance

Complaints Department

P.O. Box 7873, Madison, WI 53707-7873

1-800-236-8517 or 605-266-0103