Urgent.ly Membership Member Benefits

‍If your tire is damaged, please call 1-877-244-5140 (Press 3) to receive authorization and a claim number. You may take your vehicle to a tire servicing facility of your choice. Phone agents can also provide a list of available tire facilities as well if you determine your vehicle can be driven safely to the selected destination. 

Tire Repair: If your tire is damaged due to a covered road hazard and it is safely repairable, You may have the tire repaired and pay the tire facility directly for services rendered. Flat tire repair reimbursement is limited to $35 per incident. No prior authorization is required for flat tire repairs. This benefit is provided on a reimbursement basis only per instructions below.

Tire Replacement: If the tire facility determines that the tire cannot be safely repaired and should be replaced, the tire will be replaced with an exact make and model of tire, if available. If not available, a comparable quality tire will be installed. It is your responsibility to pay the tire facility for the entire price of the replacement. Tire replacement reimbursement is limited to $100 per incident. This benefit is provided on a reimbursement basis only per instructions below.

Road Hazard (Tire Repair/Replacement) Reimbursement: To receive reimbursement, be sure to submit a copy of your signed tire repair or replacement invoice, digital photos of the damaged tire if requested, and your name, member number, email address and daytime telephone number, and claim number (if tire replacement) and address via:

·      Email to tireclaims@sonsio.com,  OR

·      Fax it to 866-449-3239,  OR

·  Postal mail to Urgently Membership Plan, Attn: Road Hazard Reimbursement, P.O. Box 17480, Golden, CO 80402-6026.

Your repair or replacement invoice must include the following information: Tire servicing facility name, address, and phone number; your full name, address, and signature; the year, make, model, VIN and mileage of your vehicle; the brand, type, size and DOT number of the tire(s); the date of service.

All requests for reimbursements must be received within 60 days after the date of the event and must have occurred during membership tenure.

Authorization is granted based on the information provided during the call; if the documentation submitted (including the tire and/or wheel if requested) does not substantiate the information provided during the call for prior authorization, your  claim will be denied.  The Administrator reserves the right to deny any claim submitted with false or misleading information. 

If a tire needs to be replaced and authorization cannot be obtained because the damage has occurred outside of the Administrator’s normal business hours, you may elect to wait for authorization or proceed with a tire replacement. In order to be eligible for reimbursement: (1) if replaced, you must retain the damaged tire inspection, AND (2) the Administrator must be contacted within 2 business days. There is no guaranteed eligibility.

This emergency road hazard benefit provides two (2) reimbursable incidents per contract TERM. An incident is defined as damages that occur related to a single road hazard-related event. An incident can result in tire repair, tire replacement, or both. The benefit limit maximum is $100 per incident regardless of whether more than one tire was damaged in the road hazard-related event. 

Your tires must be in good condition with more than 2/32” (3/32” for motorcycles) of tread remaining to be eligible for reimbursement. Coverage excludes any tires that have been repaired in a manner other than per manufacturer’s guidelines and excludes any tires that have been retreaded, recapped, regrooved, remolded, or tubed. Coverage does not extend to wheels or any Tire Pressure Monitoring Systems (TPMS) and/or devices and components associated with TPMS.

Be sure to keep your tire as it may be requested for inspection. Please note that reimbursement only covers the cost to repair or replace the damaged tire, up to the Benefit Limit, and does not cover any charges for mounting, balancing, taxes, shop supplies or miscellaneous fees. In addition, cosmetic damage and/or normal wear and tear to the tire are not covered under this plan.

The tire being replaced must be made available for inspection if requested by the Program Administrator. Most inspections are completed using digital photos of the damaged tire. If the Program Administrator requires the tire for inspection, you will be informed during the call to obtain prior authorization and instructions will be emailed to you. 

The Tire Road Hazard benefit is extended to you by Roadside Innovation Inc. (or its obligatory partner) and administered by Sonsio Management, Inc. (“Administrator”).

Note: Emergency Tire Road Hazard benefits are not available in Massachusetts.